Privacy policy

These Privacy Policy describe how Vivitic (“Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on vivitic.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” mean you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as detailed below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect to communicate with you, provide or improve the Services, comply with legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain depend on how you interact with our Site and use our Services. By “personal information,” we mean information that identifies you, relates to you, describes you, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.

Information You Provide Directly

Information you submit directly through our Services may include:

  • Contact information, including your name, address, phone number, and email.

  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information, including your username, password, security questions, and other account security details.

  • Customer support information, including details you choose to include in communications with us, such as when submitting a message through the Services.

Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but this may prevent you from using or accessing those features.

Information Collected Automatically

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and account, including device information, browser information, network connection data, IP address, and other information related to your interaction with the Services.

Information We Obtain from Third Parties

We may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.

  • Payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payments, fulfill your orders, and provide the products or services you requested under our contract with you.

  • When you visit our Site, open or click on emails we send, or interact with our services or ads, we or third parties we work with may automatically collect data using online tracking technologies like pixels, web beacons, SDKs, third-party libraries, and cookies.

All information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below on Third-Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal data to provide the Services, including processing payments, fulfilling orders, sending account-related notifications, handling returns and exchanges, maintaining your account, and enabling features such as linking to other Shopify services (per their privacy policies).

  • Marketing and Advertising: We may use your data to send you marketing and promotional materials via email, text, or mail and to display ads. This may include tailoring content and ads on our Site and other websites. If you are a resident of the EEA, the legal basis for this processing is our legitimate interest under Article 6(1)(f) of the GDPR.

  • Security and Fraud Prevention: We use personal data to detect, investigate, and prevent fraudulent, unlawful, or harmful activity. If you register an account, you are responsible for keeping your login credentials secure. If you suspect your account has been compromised, contact us immediately. For EEA residents, this is based on our legitimate interest per Article 6(1)(f) of the GDPR.

  • Communication and Service Improvement: We use your information to provide customer support and improve our Services. This is in our legitimate interest under Article 6(1)(f) of the GDPR.

Cookies

Like many websites, we use cookies on our Site. Details about the cookies used with our Shopify store are available at https://www.shopify.com/legal/cookies. Cookies help us operate and improve our Site and Services, remember preferences, conduct analytics, and personalize content and ads. You can manage or disable cookies in your browser settings, but doing so may affect your experience and functionality.

How We Share Personal Information

In some situations, we may share your information with third parties:

  • With vendors and service providers performing services on our behalf (e.g., IT management, payment processing, customer support, analytics, shipping).

  • With business and marketing partners.

  • When you give us consent (e.g., social media widgets or product delivery).

  • With affiliates or within our corporate group.

  • During business transactions (e.g., merger, bankruptcy), or to comply with legal obligations and enforce our policies.

We disclose the following categories of personal data for the above purposes:

Category Recipients
Identifiers (e.g., contact and order info) Vendors, third parties
Commercial data (e.g., purchases, support) Vendors, third parties
Internet or similar activity (e.g., Usage Data) Vendors, marketing partners
Geolocation data (e.g., IP-derived location) Vendors, marketing partners
Sensitive data Not used/shared without consent

Third-Party Websites and Links

Our Site may link to third-party websites. If you visit these sites, review their privacy policies and terms. We do not guarantee or take responsibility for their privacy or security practices or content accuracy. Sharing on public or semi-public platforms (e.g., social media) may also expose your data to others without restrictions.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you're a parent or guardian of a child who has provided us with personal data, contact us to request deletion.

As of this Policy’s effective date, we are not aware of any sale or sharing (as legally defined) of data of persons under 16 years old.

Data Security and Retention

No security system is flawless, and we cannot guarantee absolute security. Avoid transmitting sensitive data via unsecured channels. We retain your data as long as necessary for account maintenance, legal compliance, dispute resolution, and enforcement of our agreements.

Your Rights

Depending on your location, you may have the following rights regarding your personal data (subject to applicable conditions and exceptions):

  • Right to Know

  • Right to Delete

  • Right to Correct

  • Right to Data Portability

  • Right to Opt-Out of Sale/Sharing or Targeted Advertising

  • Right to Restrict Processing

  • Right to Withdraw Consent

  • Right to Appeal

  • Manage Communication Preferences

You can exercise these rights via our Site or by contacting us (see below). We will not discriminate against you for exercising your rights. We may request identity verification (e.g., email or account info). Authorized agents may act on your behalf with proper documentation.

Complaints

If you have a complaint, contact us using the details below. If unsatisfied, you may have the right to appeal or lodge a complaint with your local data protection authority. A list of EEA authorities is available online.

International Users

Your data may be transferred, stored, and processed outside your home country, including by third parties and service providers. When transferring data outside Europe, we rely on recognized safeguards such as the European Commission’s Standard Contractual Clauses or their UK equivalents.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please email us at info@viviticbusiness.com

Unless otherwise stated, we are the controller of your personal data for applicable data protection laws.