Refund policy

Return & Refund Policy

At Vivitic, we want you to be fully satisfied with your purchase. Please review our return and refund policy below.

30-Day Return & Exchange Policy
We offer a 30-day return or exchange period starting from the date your order is delivered. You must request a return within 30 days of delivery.

To initiate a return or exchange, please contact us at:
Email: info@viviticbusiness.com
Phone: +1 (636) 290-7017

Returns will not be accepted without prior approval.

Eligible Items
We accept returns for both defective and non-defective products.

Items may be returned opened or unopened, provided that:

  • The item is in the same condition as received

  • It has not been excessively worn or used

  • It includes all original labels and tags

  • Original packaging should be included whenever possible

Product exchanges are accepted.

Return Method
Returns must be sent by post and are the responsibility of the customer.
No restocking fees apply.

Return Shipping Address
All approved returns must be sent to the following address:

530-B Harkle Road, STE 100
Santa Fe, NM 87505
United States

Damaged, Defective or Incorrect Items
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect so that we can assess the issue and provide a solution.

Exchanges
For the fastest resolution, we recommend returning the original item and placing a new order. Once the returned item is received and inspected, a refund will be issued according to our refund policy.

Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, refunds are issued within 10 business days to the original payment method.

Please note that banks and credit card providers may require additional time to process and post the refund.

If more than 15 business days have passed since your refund approval, please contact us at info@viviticbusiness.com.

Return Shipping Costs
Customers are responsible for return shipping costs.
We recommend using a tracked shipping service, as we cannot be responsible for lost return shipments.

Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.

Orders are processed within 1–2 working days (Monday to Friday), as stated in our Shipping Policy.
Once an order has been processed or shipped, it cannot be cancelled. In this case, you will need to follow the return process outlined above.

Non-Returnable Items
Items that are damaged, broken, or lost due to customer misuse or handling are not eligible for return, replacement, or refund.

Company Information
SUPERS TECH ONLINE LIMITED (Vivitic)

Registered Address:
RM03, 24/F, HO KING COMM CTR
2–16 FAYUEN ST, MONG KOK
Hong Kong